Situations we solve / Custom Engineering
“Orders arrive in chat and email, get typed into a spreadsheet, then retyped into accounting, and the numbers never match”
Orders live in chat, a spreadsheet and the accounting system at the same time
Common in retail and distribution, and it works right up until the person doing the retyping goes on holiday.
We replace the chain with one path: an order comes in through a form, a bot or the marketplace API, lands in one database, and is pushed to the accounting system through its API or a file exchange, whichever your version supports. Managers get a simple admin panel and a daily summary. The spreadsheet stays as an export, not as the source of truth.
The accounting integration is the part people fear. We have done it against 1C and other systems, with and without a programmer on the client side; the exchange protocol is agreed in writing before any code is written.